Drive Performance Improvement
Mystery shopping programmes that don’t just measure performance – they improve it.
You can’t be everywhere at once, so we’ll be there for you.
Mystery Shoppers Ltd - Performance Improvement Specialists
How We Can Help...
We don’t supply data for the sake of it. We design programmes that embed training, change behaviour,
and turn results into actions your teams actually take.
Bespoke programmes that drive performance
Full Coverage
9,500 assessments every month from a 360,000-strong panel, with full UK & Ireland coverage.
Integrated Reporting
Our in-house dev team can connect our extensive reporting platform and data directly into your existing systems and dashboards.
Dedicated Account Teams
Industry specialists who manage your programme end to end, from design through to delivery.
Every Channel
Visits, calls, web, email, social, plus audio and video recording - all under one roof.
We're passionate about delivering a high-quality service using innovative research techniques and industry-leading technology.
trusted by
Evaluate Sales Teams
Competitor Analysis & Pricing
Assess Customer Experience
Monitor Compliance
Embed Company Training
Audit Stores, Stock or Assets
Ensure Brand Consistency
Provide Feedback to Staff
Test Social Media Responses
Our Services
Flexible Solutions
Mystery shopping is uniquely versatile – it measures the customer experience objectively and improves it at the same time, driving better behaviours across your teams.
Mystery shopping provides the insight into the customer experience and is also the solution to improving it.
Not sure if we can help you? We love a challenge! Contact us and we will happily provide a free consultation.
INDUSTRY SPECIALISMS
It's Not Just Shopping...
Our customer experience assessments are used across a wide range of industries.
mystery Drivers
Automotive
Our Mystery Drivers can enquire about pricing, purchasing BTO and stock or car rental/hire services.
MYSTERY DINERs
Hospitality
We send our Mystery Diners to your restaurant, bar or cafe to assess the customer experience.
Mystery donATors
Fundraising
Our specialist team within the fundraising sector assess compliance to industry standards and regulations.
mystery shoppers
Retail
Our Mystery Shoppers can shop online, via telephone or in store and report back on their experience.
mystery passengers
Transport
Mystery Passengers ride the bus, tube, taxis, trains and trams and report back on their experiences.
mystery Carers
Care
Our Mystery Carers can attend open days at Nurseries or Care/Residential Homes to assess the experience.
mystery guests
Leisure
Mystery Guests assess the entire experience from enquiry and booking to follow up after a visit.
mystery Residents
Local Gov
Our Mystery Residents can assess the experience when enquiring about a wide range of local services.
mystery students
Education
We can send our Mystery Students to your University or College open days to assess their experience.
mystery managers
Services
Our Mystery Managers are sent around to assess what’s going on when the managers aren’t around.
mystery clients
B2B
If you’re a B2B company, we can assess your experience too using our panel of business owners.
mystery employees
Recruitment
Our Mystery Employees assesses satisfaction, quality and compliance from onboarding to induction.
Anywhere a customer experience exists, you will find us!
our approach
The Plan
You can use mystery shopping as the basis for continuous improvement programmes and performance management.
You won’t just find out what needs fixing; you’ll have a tool which will change behaviour and actions for the better.
Understand
We will want to hear and understand more about your business, your performance improvement objectives and your customer experience goals.
Tailor
We will put together a bespoke proposal that will outline a cost-effective programme. A lot of time is spent ensuring the programme designed is going to provide useful and actionable insight.
Deliver
Once you’ve chosen a preferred solution, we will work closely with you to further design the outlined programme. You will have a dedicated team who will guide you through the process step by step.
less than 50 employees?
Help For Small Businesses
It’s our mission to improve customer experiences everywhere and we work with businesses of all sizes to achieve this.
- Bespoke programme design
- Support throughout from experienced Client Services Team
- Easy to digest insight reporting available
- Different shoppers for each visit to keep it mysterious!
- Online reporting portal included as standard
- No minimum order values
- Cost effective solutions
- Ad hoc programmes available