Working with companies who truly care about the customer experience
Mystery Shoppers UAE formed from a passion to contribute to the elevation and development of customer service delivery in this region.
Working closely with our colleagues in the UK who have provided mystery shopping and customer satisfaction research since 1991, we combine their extensive background of expertise and resources along with our own local know-how. Our own combined experience in this region of over 20 years has enabled us to witness the rapid physical development of business and trade. We believe that an investment in the ‘people’ component of the equation will ensure that organisations will improve sustainability and an authentic experience for both their customers and their staff.
Our aim is to work with you to achieve an elevation in service delivery, a higher level of employee retention and ultimately an increase in your brand loyalty. The service we offer involves providing you with more than just data – our aim is to deliver a complete solution that is measurable and clearly demonstrates a rate of return on the investment in your brand.
Our priority is professionalism and the up keep of ethical standards and conduct in all that we do. That’s why we are members and supporters of organisations like MSPA (Mystery Shoppers Providers Association), MRS (Market Research Society) and the Institute of Customer Service (UK). These professional associations have been integral at providing global barometers and benchmarks for the benefits of providing positive service experiences.