Methodology:
This programme allows any TIC to order an assessment package of any size
and combination of assessment types. Each individual assessment results in
a Call/Visit/Email/Letter/Website report provided by email as a PDF
document.
Call recordings can be supplied if required, as can the actual emails
received as responses.
A QuickSummary Report is available if required and is primarily for
summarising the scores and findings when there is more than one call,
email etc.
The QuickSummary will also include a comparison with previous scores where
a previous assessment exists.
Call recording:
We usually record all calls for our own Quality Control purposes (even if
you have not opted to receive the call recordings) but cannot do so unless
you have confirmed on your Order Form that staff will have been informed
accordingly. Where Call recordings are required they are supplied in
MP3 format playable on a PC - they are embedded in the PDF of the Call
Report so you can read the report and hear the call at the same time.
Benchmarking:
Scores from all TICs involved in this programme will be added to a rolling
average for each measure for each assessment type. This will enable us to
create a Benchmark against which each assessment will be compared in the QuickSummary report (if purchased).
Since the Benchmarking Data is the average of all
assessments carried out under this programme no data will be identifiable
as coming from any specific source.
Regular programmes:
If you would like a regular programme, or have a number of TICs, and would
be happy to enter into a contract we have a different pricing structure.
The same applies if you would like your own customised assessment forms.
Please call Rachel Hudson on 01409 255011 for more details.
MRS Code of Conduct:
We are members of the Market Research Society and our programmes are
designed to be in full compliance with the Society's Code of Conduct. This
is why we need to assure ourselves that staff have been informed about the
programme - individual TICs will often be so small that even if staff are
not identified by name or description they may be identifiable because of
the date and time.
Please complete shaded parts of the
Order Form and e-mail to
tic@mystery-shoppers.co.uk
then also print, sign and fax to us on 01409 255026.
Thank you
