Shopper News

21st September 2017


Hi there guys,

Thanks for being patient with us in regards to shopper payments.

Further to our previous communication we are now well on the way with the set up of our new bank account. We are still on target to be up and running again with our new payment system by the 4th of October at the very latest. If you are owed payment, you should receive it around this date but please note that bank transfer times do vary.

For those shoppers that submitted reports between the 23rd of August and the 6th of September, please accept our apologies if your payments are received later than our usual 28-day period. Please be assured we are doing everything we can to minimise this.

Please make sure that your banking information is present and correct in the Extended Profile section of your shopper profile, so that you do not experience any further delays.

Thanks for your patience,

The Shopper Support team at MSL

22nd August 2017
Hi Shoppers,

Please note that there may be a chance that you'll experience a delay receiving payments from us over the next 6 weeks. We are doing our best to ensure that all shoppers are paid within 28 days of submission (as normal), but if you notice a delay please don't worry, we haven't forgotten you, we're just changing Banks and are anticipating all possible scenarios.
Thanks all

27th July 2017
We apologise to all our shoppers trying to access our website at the moment. We have a technical issue that is being resolved as soon as possible. Please bear with us. If you need your deadline extending please contact the team on your Shopper Brief or

23rd January 2017
Apologies to those who were having problems with the 'Upload File(s)' button over the weekend. It's working now :)
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1st February 2016
Our retail shop is now open - visit for all your professional camera system needs.

We offer a range of products, from covert equipment to helmet/car cameras and counter surveillance equipment.
The covert cameras on sale are the best on the market, and the only models we recommend our video shoppers use - so we are very pleased to be able to offer this equipment at the best retail price available! Using these cameras will ensure you achieve top quality footage that will be accepted by all major video mystery shopping companies. All products are new and under warranty, we also provide a range of accessories including the recommended grade SD cards to ensure you get the best possible quality of footage.

If you are looking for an affordable entry into the world of video mystery shopping then look no further than MSL Retail - and if you have any queries about the best equipment for your needs, contact us via the MSL Retail website and we'll be happy to advise.

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Find us on Facebook and Twitter – if you want to be the first to receive the latest updates and assignment notifications, like our Facebook page or follow us on Twitter!

As video mystery shopping is rapidly increasing in popularity, we're looking for more video mystery shoppers in specific locations. If you are based in Northern Ireland or Wales and own professional covert video equipment (e.g. button-hole or tie-pin camera) then contact us now for more information on becoming a video mystery shopper.
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