Benchmarking

Mystery Shopping data is most useful when seen in relative terms – a group of Branches in which the best score is 94% and the weakest 42% gives all Branches a good idea of where they are and what they need to be scoring in order to be doing well.

Many organisations use benchmarking to compare themselves with other similar organisations – or even dissimilar ones who share similar challenges.

We run benchmark programmes for the following industry sectors:

We also have a set of Benchmark data for telephone response covering a wide range of sectors and where clients can select the most appropriate sectors to be included in their own benchmark set.

Benchmark data for email response is also available.

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