First things first, anyone is welcome to be a Mystery Shopper. It’s completely free to sign up and the process will take around 5 minutes.
We recommend you read our FAQs and Terms and Conditions so you know what we’re all about and these 5 tips should you get going…
1. What is a Mystery Shopper?
A person who poses as a real customer whilst assessing customer service provided by a company or organisation. An assignment might be a quick visit to the bank to make a general enquiry, or it might be an overnight stay at a hotel. As well as visiting places, we also do telephone calls, emails, posts on social media sites, letters, website surveys and even home visits (where representatives visit you in the comfort of your own home).
2. What will happen when I click ‘Become a Shopper'?
You will be asked for your contact details and some information about yourself. You'll then be asked to agree to our T&Cs and we'll send you an email with your login information (check your Junk/Spam and add us to your address book please).
3. How do I apply for an opportunity?
Once logged in, click on Open Opportunities. The ones shown in the list will be those within your search area, or ones that can be done anywhere and everywhere (telephone calls for example). Click on the orange bar to show all assignments that we have available. Check out the deadline dates to see if you’re available, click on the ‘i’ to see the Summary and read the Shopper Brief. If you’d like to apply for the assignment, click ‘Apply’.
If you’re application is successful, it will appear in your Inbox and you should receive an email from us (again, check your junk/spam).
Any problems with the assignment, just contact one of the team members whose details are on the bottom of the Shopper Brief. Good luck!
4. When will I get paid?
Usually we try to pay/reimburse our shoppers within 28 days of you submitting a successfully completed assessment form. This gives us some time to check it all over and then it gives our clients some time to raise any queries. Please see the Payment section of your Shopper Brief for more details on this.
5. Do I have to keep logging in to see available opportunities?
Not at all. We will email you with a roundup of opportunities in your area, we’ll also pop you an email if we think you’ll be particularly interested in an assignment. We have a Facebook page, a Twitter page and an app called Mystery Shoppers mobile for Android and iOS.