THE ROLE
ASSIGNMENTS
HOURS & PAY
APPLICATION FORM
THE ROLE
Q: What is a mystery shopper?
A: A mystery shopper is a person who poses as a real customer whilst
assessing customer service levels provided by a company or organisation.
Q: How do I become a
mystery shopper?
A: Complete our online application form -
click here to apply now
(unfortunately we do not accept postal or telephone applications)
Q: What does mystery
shopping involve?
A: A mystery shopping 'assignment' can be a telephone call, email, letter,
website survey, face to face visit or home visit, the list is very long.
Q: What type
of person can be a mystery shopper?
A: Mystery shoppers need to have a good memory, observational and writing
skills. A mystery shopper needs to be committed, able to work to strict or
tight deadlines, be enthusiastic and reliable.
Q: Can I make
mystery shopping a full time job?
A: It is highly unlikely that many people could make a full time living
out of mystery shopping as assignments vary in location and clients can
sometimes be agent profile specific (for example: a client may require a
female under 25 who drives a Peugeot to go to a garage). Mystery Shopping
is a great way for people who would like to earn a few extra pounds in
their spare time or whilst going about their usual day.
Q:
Are there any downsides to becoming a mystery shopper?
A: Not really, however once you commit to an assignment, you must be able
to complete it from start to finish within the deadline stated. You must
be able to remain calm and think quickly if you are suspected of being a
mystery shopper too as you should never reveal that you are!
Q:
What is the minimum age to become a mystery shopper?
A: Our mystery shoppers must be aged 18 or over.
Q: Do I have to have any qualifications to become a mystery shopper?
A: No formal qualifications are required, however you must be able to
speak, read and write English competently, with good grammar and
punctuation for report writing. You must have regular access to a PC,
Internet and Email.
Q: I live on one of the small Islands off of the UK, is there any call for
Mystery Shoppers here?
A: Mystery Shoppers can be required in any UK & Ireland location. We never
guarantee work to any of our mystery shoppers, so join today - you never
know, there could be work available for you.
Q: Am I able to
work from one of your offices?
No, all mystery shoppers work from their own home. You must have regular
access to a PC, Internet and Email.
Q: Do you
have a need for disabled mystery shoppers?
A: Yes, most definitely. Please complete the
application form and submit.
ASSIGNMENTS
Q: How long does each
assignment take?
A: Assignments vary in length of time depending on the type of mystery
shop. This could range from a 2 minute phone call to assessing an airline
by taking a flight!
Q: How many assignments
will I get?
A: We never guarantee regular assignments to our mystery shoppers.
Assignments are based on the clients' needs or requirements.
Q: How will I
know when I have an assignment?
A: We have over 70,000 mystery shoppers on our database. Depending on the
criteria you selected on your application form, we are able to search and
filter our database specifically to our clients' requirements. Mystery
shoppers will then be sent an email by ourselves with the assignment
information and be asked to contact us if they would like to accept the
assignment.
Q: Do I have to do the
assignment?
A: No. If you are sent an assignment by email, you do not have to accept
it. That's why we give you the opportunity of replying to state that you
are interested.
Q:
How quick do I need to complete the assignment report form?
A: Report forms are to be completed and submitted within 24 hours of
completing the assignment unless you are instructed otherwise by
ourselves.
Q: How do I
complete the assignment report form?
A: Our assignment forms are Internet based and instructions will be issued
to you when you accept the assignment.
Q: Do I keep my
paperwork or send to you?
A: Any paperwork should be kept for 3 months after the assignment in case
of any queries.
Q: What do I do with my
receipt(s)?
A: As part of an assignment, you may be required to make a purchase,
therefore you would need to keep your receipt and send it to us when
requested as proof of your visit and purchase.
HOURS &
PAY
Q: How much will I get paid?
A: The amount we pay for each assignment varies depending on its length
and complexity. You will be advised of the fee in the initial email from
ourselves.
Q: How will I be paid?
A: Cheque or Paypal - you can nominate either.
Q: When will I be paid?
A: We usually on receipt of a completed report form and any necessary
expense and additional paperwork.
Q: Who
pays my National Insurance & Income Tax?
A: As a mystery shopper you are classed as self employed and required to
declare your earnings to the Inland Revenue.
Q: How many hours will I
work a week?
A: There is no guarantee. Some weeks/months we may not have any work for
you and some we may have many - it depends on our clients and their
requirements.
Q: Will I be interviewed?
A: No.
APPLICATION FORM
Q: What do I do once I have completed my online application form?
A: Once you have completed your
online application form, you will receive an email from us within 48
hours with further information.
Q:
Why does your form ask for so much personal information?
A: Clients can be specific in their requirements. We ask for your car and
home details etc. as this makes it easier for us to send the assignment to
the right people. We cannot email 70,000 mystery shoppers for each
assignment, so we filter our database to fit the client's requirement and
only email those who match the criteria for the assignment.
Q: Is my
personal information shared with a third party?
A: No, Absolutely not. The information you give is for us to select the
right mystery shopper for the right assignment.
Q:
Why do I have a unique ID and password?
A: All mystery shoppers are given a unique ID and password, in order for
us/or you to verify that the email address matches the individual who
submitted the online application.
Q: Could I please be emailed my sign-in details, as I have forgotten them?
A: Please send an email to
agents@mystery-shoppers.co.uk providing your full name, address, date
of birth and phone number
Q: I have recently registered to become a mystery shopper at your site and
I have received an ID and password only I can to seem to find the "log in"
button! Can you help please?
A: We are currently working on a log in facility for our mystery shoppers.
We will notify you by email when this function is available.
Q: Could you please advise how to log in onto your site as I'm not able to
figure that out?
A: We are currently working on a log in facility for our mystery shoppers.
We will notify you by email when this function is available.
