Mystery Shoppers - Frequently Asked Questions



Q: What is a mystery shopper? 
A: A mystery shopper is a person who poses as a real customer whilst assessing customer service levels provided by a company or organisation.

Q: How do I become a mystery shopper?
A: Complete our online application form - click here to apply now (unfortunately we do not accept postal or telephone applications)

Q: What does mystery shopping involve?
A: A mystery shopping 'assignment' can be a telephone call, email, letter, website survey, face to face visit or home visit, the list is very long.

Q: What type of person can be a mystery shopper?
A: Mystery shoppers need to have a good memory, observational and writing skills. A mystery shopper needs to be committed, able to work to strict or tight deadlines, be enthusiastic and reliable.

Q: Can I make mystery shopping a full time job?
A: It is highly unlikely that many people could make a full time living out of mystery shopping as assignments vary in location and clients can sometimes be agent profile specific (for example: a client may require a female under 25 who drives a Peugeot to go to a garage). Mystery Shopping is a great way for people who would like to earn a few extra pounds in their spare time or whilst going about their usual day.

Q: Are there any downsides to becoming a mystery shopper? 
A: Not really, however once you commit to an assignment, you must be able to complete it from start to finish within the deadline stated. You must be able to remain calm and think quickly if you are suspected of being a mystery shopper too as you should never reveal that you are!

Q: What is the minimum age to become a mystery shopper? 
A: There is no minimum age but if we have an assignment for you while you are under 18 years we may need to obtain formal agreement from your parent or guardian.

Q: Do I have to have any qualifications to become a mystery shopper? 
A: No formal qualifications are required, however you must be able to speak, read and write English competently, with good grammar and punctuation for report writing. You must have regular access to a PC, Internet and Email.

Q: I live on one of the small Islands off of the UK, is there any call for Mystery Shoppers here? 
A: Mystery Shoppers can be required in any UK & Ireland location. We never guarantee work to any of our mystery shoppers, so join today - you never know, there could be work available for you.

Q: Am I able to work from one of your offices?
No, all mystery shoppers work from their own home. You must have regular access to a PC, Internet and Email.

Q: Do you have a need for disabled mystery shoppers?
A: Yes, most definitely. Please complete the application form and submit.



Q: How long does each assignment take?
A: Assignments vary in length of time depending on the type of mystery shop. This could range from a 2 minute phone call to assessing an airline by taking a flight!

Q: How many assignments will I get?
A: We never guarantee regular assignments to our mystery shoppers. Assignments are based on the clients' needs or requirements.

Q: How will I know when I have an assignment?
A: We have over 200,000 mystery shoppers on our database. Depending on the criteria you selected on your application form, we are able to search and filter our database specifically to our clients' requirements. We can then contact mystery shoppers via email or phone with information about the assignment to see if they are interested. Once you are registered on our database, you can log into your profile to search for assignments in your area.

Q: Do I have to do the assignment?
A: No. If you are sent an assignment by email, you do not have to accept it. That's why we give you the opportunity of replying to state that you are interested.

Q: How quick do I need to complete the assignment report form?
A: Report forms are to be completed and submitted within 24 hours of completing the assignment unless you are instructed otherwise by ourselves.

Q: How do I complete the assignment report form?
A: Our assignment forms are Internet based and instructions will be issued to you when you accept the assignment.

Q: Do I keep my paperwork or send to you?
A: Any paperwork should be kept for 3 months after the assignment in case of any queries.

Q: What do I do with my receipt(s)?
A: As part of an assignment, you may be required to make a purchase, therefore you would need to keep your receipt and send it to us when requested as proof of your visit and purchase.



Q: How much will I get paid?
A: The amount we pay for each assignment varies depending on its length and complexity. You will be advised of the fee in the initial email from ourselves, or in your Brief.

Q: How will I be paid?
A: Paypal or directly into your bank account - you can nominate either.

Q: When will I be paid?
A:We usually make payment within 28 days of receipt of a completed report form, expenses claim form and any other additional paperwork. This will depend on the assignment, so always check you Brief for further details.

Q: Who pays my National Insurance & Income Tax?
A: As a mystery shopper you are classed as self employed and required to declare your earnings to the Inland Revenue.

Q: How many hours will I work a week?
A: There is no guarantee. Some weeks/months we may not have any work for you and some we may have many - it depends on our clients and their requirements.

Q: Will I be interviewed?
A: No.



Q: What do I do once I have completed my online application form?
A: Once you have completed your online application form, you will receive an email from us with your login information. You can then login, fill out additional information in your profile and search for work in your area.

Q: Why does your form ask for so much personal information?
A: Clients can be specific in their requirements. We ask for your car and home details etc. as this makes it easier for us to send the assignment to the right people. Sometimes we will be looking for someone with a specific age or make of car, or someone who gets their insurance from a particular company. If you have filled out this information in your profile, we'll be able to contact you to offer you the assignment. 

Q: Is my personal information shared with a third party?
A: No, absolutely not. The information you give is for us to select the right mystery shopper for the right assignment.

Q: Why do I have a unique ID and password?
A: All mystery shoppers are given a unique ID and password, in order for us/or you to verify that the email address matches the individual who submitted the online application.

Q: I forgot my password, can you send it to me again?
A: Please click on the Forgotten Password Page and fill out your details, we will then send you a password reminder email. If this does not work then please email with your full name, date of birth and address so we can locate you on our database.

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