About Us

Mystery Shoppers Ltd are specialists in mystery shopping and customer satisfaction research.

The company was set up in 1991 by Paul Grafton, a certified Management Consultant and former British Airways Inflight Product and Cabin Crew Training manager. 

Our headquarters are in Devon, but we have offices in London and Bulgaria as well as franchises in the UAE, Kenya, Botswana, Myanmar and India.

We are company partner members of MRS and MSPA.

 MRS (1)MSPA (1)

 “Our policy is to provide all of our clients with an individual, high quality service which is excellent value for money.”

Paul Grafton, Managing Director

What makes us special is that, for us, each project is seen as unique. We offer a bespoke service and regard our relationship with our clients as a partnership where our role is not just to provide data but to understand and share our clients’ aims and objectives.

Included in our fantastic database of 256,000 shoppers are

  •  - Over 100 professional Mystery Callers
     - Over 200 professional Video Mystery Shoppers
     - 75 certified Website Assessors
     - Almost 2,000 certified Audio Shoppers
     - Foreign language speakers
     - Panel of disabled shoppers
Copyright 2017 by Mystery Shoppers Ltd
01409 255025
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Company registered in England No. 2654347