About Us

Mystery Shoppers Ltd was started in 1991 and currently has offices in London, Reading and Devon.

We have a database of over 70,000 agents across the UK with about 200 Mystery Shoppers carrying out assignments at any one time. However, many of our programmes call for agents to be recruited specifically to meet the Client's requirements.

Our fastest growing business area is Mystery Calling where clients wish to monitor and measure their telephone response. We employ 35 home working agents located throughout the UK who are equipped with telephone recording equipment for monitoring calls and for our own quality control purposes. This enables us to replicate a domestic environment but using background tapes we can also simulate other busy shop or office surroundings if required.

We have an office outbound and inbound call facility used for those campaigns where home-based callers would not be appropriate.

Mystery Shoppers is not a large organisation working on maximising volume. For us, each project is a specific challenge and we see our relationship with our clients as a partnership where our role is not just to provide data but to work towards our client's aims and objectives. We bring that consultancy element into play when we discuss the nature of the programme, help clients determine what should be measured and how, advise on the most effective incentive systems and - above all - in the way we analyse the data and provide reports with conclusions and recommendations.

Our policy is to provide all our clients with an individual, high quality service which is excellent value for money.

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